Tariffwise support

Email ben@forgerelay.uk. We usually reply within two working days.

Common questions

Does Tariffwise see my Octopus password?

No. You sign in on Octopus Energy's own page, and Octopus gives Tariffwise read-only access to your tariff, meter and half-hourly usage.

Why is today's verdict "too close to call"?

When the two tariffs would have cost almost the same over the last 30 days (within 3% of your bill, or £1.50), switching isn't worth the hassle, so we say so rather than guess.

Why don't I see a verdict yet?

Tariffwise needs 21 full days of readings on your current tariff. Smart meter readings usually arrive one to two days late.

How do I disconnect and delete my data?

In the app, go to Settings. You can leave a household, disconnect Octopus and delete the household (owner), or delete your Tariffwise account. Data is deleted within 24 hours. You can also remove Tariffwise from your Octopus account.

Tariffwise is not affiliated with Octopus Energy. For billing, meter or tariff-switching questions, contact Octopus directly.